For the average person, buying a house is an emotional roller coaster. There’s the excitement of looking for a place, being approved for a loan and having your offer being accepted. The low of realizing what you want and can afford are on different levels, problems that come up in the loan process or home inspection and your offer not being accepted. Last, the anxiety of waiting for your offer to be accepted or multiple offers on a place you really want. You need an agent to help you navigate these waters. Chris Luna was that agent for us. He was fabulous to work with. He knows the market and isn’t afraid of challenges that you may face, be it your price range or loan type. He will educate, guide and reassure you when you need it and bring you back down to reality when you’re making compromises because you’re tired of looking. He is caring, informative, patient, flexible and great with kids. I have to note that especially because while viewing houses, our 2.5 yr. old kept trying ditch us to show him stuff and hold his hand. He was gracious about it and gave her that attention while noticing and pointing out little issues that could be a problem if we were to move forward on it.Full experience: This wasn’t exactly our first home purchase. The first time we didn’t understand what we were getting into and got in way over our heads and ultimately had to short sale. I was upfront with him about this so he knew I was apprehensive about buying a place in the bay area again, but we needed our own place (couple living with parents and a 2.5 yr. old) and rent was pretty much the same payment. We met and talked about our wants and needs. He was upfront about the challenges we might face in our price range and the type of loan we were using but he was encouraging. He was ready to take on that challenge. Once he gave us a list of properties to check out things got exciting, but just as fast, they also got a little disappointing. After mapping out some of the properties and getting a feel for the area, I started to lose that excitement seeing what our price point could afford and where we would be. Chris was a little bit of a therapist about this and helped us narrow down our must haves and what we could compromise on. He thought it best to get us out there and physically visiting homes to really get a feel for the properties and neighborhood. As we would view each house, he would point out things that could be a problem for our loan approval (unpermitted additions), things that may become a bigger issue (previous water damage), and things that weren’t even on our radar (wood trim that had dry rot). Getting out there worked, the excitement was up again. Now we started compromising too much. “This area has better schools... How about a condo instead? Do we need that much space? O wait, I don’t want to go outside to get to the garage to do laundry. Maybe we can do 1.5 baths…or even 1 bath. We can add-on a bath later?” These are all the thoughts that had entered my mind at some point. One condo we almost made an offer on, he had me thinking about space and the neighbors. The neighbors in the complex were older and established. He had to keep reminding me that I have an active 2.5 yrs. old. Kids need space. “We will find you a house, be patient” are the words he kept telling me. These are things those articles don’t tell you. These are things that an agent keeps in mind and mentions. We finally got lucky. The paperwork gets overwhelming and Chris was great at explaining everything in layman terms and keeping us informed of the process and timeline. He guided us thru some counter offers and once our offer was finally accepted, he setup and managed all our inspections. He was there for each inspection, even when we couldn’t make it.Thanks to Chris we didn’t compromise. We were able to find a home that met all of our wants and needs, one that if for some reason the housing market busts again and we ended up upside down, it won’t matter because we are already comfy in our home.